Last updated: September 2026
Last updated: September 2026
This Refund Policy applies to services engaged through Athens Info Solutions. Because our services are customized outsourcing and customer support engagements rather than fixed off-the-shelf products, refunds are handled on a case-by-case basis as outlined below.
Our services are typically delivered under a signed service agreement or statement of work that specifies the scope, billing cycle, and cancellation terms for that engagement. Refund eligibility, if any, will be governed primarily by the terms of that agreement.
Clients wishing to cancel an ongoing engagement should notify us in writing at solutions.athensinfo.org. Any fees for work already performed up to the cancellation date will remain payable, and any refund of prepaid, undelivered service periods will be assessed based on the specific agreement in place.
If you believe you have been billed in error, please contact us within 30 days of the charge. We will review the matter and, where an error is confirmed, issue a correction or refund for the affected amount.
Onboarding, setup, or training costs already incurred, and services already rendered, are generally non-refundable unless otherwise specified in your service agreement.
Approved refunds will be processed to the original method of payment within a reasonable timeframe, typically within 15 business days of approval, unless otherwise agreed.
For any refund or billing questions, please reach out to us at solutions.athensinfo.org or 180012008.
