Last updated: September 2026
Last updated: September 2026
Athens Info Solutions ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us through this website or in the course of our customer support and outsourcing services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
We may collect information you provide directly, such as your name, email address, phone number, and message content when you contact us through our website's contact form, email, or phone. If you engage our services, we may also process customer data on behalf of our clients as part of delivering chat, voice, social, self-serve, SMS, or email support.
We use the information we collect to respond to your enquiries, provide and improve our services, communicate with you about your engagement with us, and meet our legal and contractual obligations. Where we process data on behalf of a client, we do so under the terms of that client's instructions and applicable data processing agreements.
As part of our omnichannel support services, we may handle end-customer data belonging to our clients. This data is processed solely to deliver the agreed support services and is subject to confidentiality and data protection commitments set out in our client agreements.
Our website may use cookies or similar technologies to help the site function properly and to understand how visitors use it. You can control cookies through your browser settings.
We take reasonable technical and organizational measures to protect the information we hold from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law or client agreements.
Depending on your location, you may have rights to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the details below.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
If you have questions about this Privacy Policy or how we handle your information, please contact us at solutions.athensinfo.org or 180012008.
